Exceptional ... not only the VTA solutions, also our Support
When you choose VTA, you will not only get a first-class - and often customized - software solution, you will also receive professional service and comprehensive support. This is the heart of our company's service culture. We first take every request and document it all via tickets. We always try to help, even if the cause of the problem or malfunction does not lie to VTA. Our helpdesk is staffed exclusively by experts who are familiar with our customers' field and solution. Support is provided in German or in English. The cost of support is already included in the software flat rate package.
VTA Support | Telephone Support
You have a problem and don't know what to do? Then call us. We will be happy to help you. We are here for you during our business hours if you need us. We have personal extension phone numbers. You received your phone number when you signed your contract. Telephone service hours: Monday to Friday from 8:00 - 17:00
VTA Support | Emergency Hotline (24/7)
If you are using VTA solutions for automated shipment handling of critical goods and find yourself in an emergency situation, please dial our 24/7 immediate hotline phone number. The in-house on-call service is available for you around the clock and will be happy to help you to ensure that important processes do not come to a standstill. We provided you with the hotline phone number when you signed the contract. Emergency immediate hotline: Around the clock
VTA Support | Contact form
For inquiries or questions that are not urgent or time-critical and problems which do not need to be solved immediately - such as CEEMAS - please use the contact form. We query extensively so that we can process your request as quickly as possible. Service times: We will get back to you within 2-3 business days