24/7 support

Always at your service.

In order to guarantee smooth operation of the software you have booked, you are welcome to contact us at any time. For this reason, we provide 24/7 emergency support in addition to our regular telephone support hotline that is available during business hours.

Telephone hotline for support and advice

Support times: Monday to Friday, 08:00 to 17:00

Response time: 30 minutes

Troubleshooting incl. remote system maintenance via remote access

Support times: 24/7

Response time:  1 hour